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AI-Powered Email Compliance for a London Power Engineering Consultancy
Client
UK-Based Power Engineering Consultancy
Industry
Critical Infrastructure / Data Centre Engineering
Company Size
<50 employees
Delivery Time
3 weeks
AI Accuracy
99.5%
ABOUT THE PROJECT
Our client isn’t your average consultancy. They design the electrical backbone of data centres — the facilities that power everything from banking systems to hospital records. When a hyperscale data centre in Frankfurt needs to guarantee 99.999% uptime, their engineers are the ones who make it happen.
Their client roster reads like a who’s who of critical infrastructure: multinational tech firms, healthcare networks, financial institutions, government bodies. Projects routinely run into the tens of millions of pounds. A single miscommunication doesn’t just cost a contract — it can trigger regulatory investigations, professional liability claims, and reputational damage that takes years to repair.
And that’s precisely what kept the firm’s leadership awake at night.
The client couldn’t afford a six-month enterprise implementation. Their risk was present-tense. We committed to a three-week delivery using our AI-native development process:
In late 2024, the firm’s managing director sat down with us and painted a scenario that had been haunting him for months:
“Imagine one of my engineers, frustrated after a 14-hour day debugging a protection relay failure, fires off an email to a client. Something dismissive. Something that could be read as discriminatory. Something that questions a contractor’s competence in language that crosses a line. That email doesn’t just offend someone — it becomes Exhibit A in a multi-million pound lawsuit.”
The fear wasn’t hypothetical. In the UK engineering sector, professional indemnity claims have surged. A 2023 industry report found that communication-related disputes now account for nearly 30% of professional liability claims in technical consultancies. The average settlement? £1.2 million. The reputational cost? Incalculable.
The client’s challenge wasn’t about filtering spam or sorting incoming queries. They needed something fundamentally different: a system that could intercept outgoing communications before they left the building and flag anything that could expose the company to legal, regulatory, or reputational risk.
What made this situation particularly challenging was the nature of their communications:
We proposed a custom AI-powered email compliance gateway — internally codenamed “ShieldMail” — that would sit between the client’s email clients and their mail server, analyzing every outgoing message in real-time before it could leave the organization.
| 99.5%
Detection Accuracy |
3 Weeks
From Kickoff to Go-Live |
| <200ms
Average Processing Latency |
0
Compliance Incidents Since Launch |
In the first 90 days of operation, Shield Mail processed over 47,000 outbound emails. Of these, 127 were flagged for review — a 0.27% intervention rate that demonstrates the system’s precision in identifying genuine risks without creating alert fatigue. Of the flagged emails, 89 were revised by senders before sending, and 38 were approved via manager override with documented justification.
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You've already done the hard part — validating your idea and building something that works. Let's turn it into a product your users can trust and your business can scale.